The Night-Before Text: The Most Useful Message a Handyman Sends
It Prevents Wasted Trips
The night-before text gives the customer one last chance to say "tomorrow doesn't work" before the van rolls. That alone saves several trips a month.
It Gets the House Ready
Use the text to ask for what the tech needs: "Please have your list ready, clear space around the work area and have any parts you bought out where we can see them."
Keep It Short
Short texts cost less and get read. One or two sentences.
Let Replies In
Replies go to the office texting inbox. "Can you also look at the gate?" can be added to the job before the visit.
Customer Choice
Customers choose which alerts they want. Most keep the night-before reminder; it's the one they find useful.
Keep Reading
Next in this series: On-the-Way and Arrived Texts for Handymen. Before that came Crew GPS for Handyman Companies: Knowing Where Every Van Is. For the full picture, go back to the handyman scheduling software overview.
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